Defining Facility Product Cancellation Fees

Here is where you define a date-based cancellation policy for each of the rate structures you set up in the “Defining Rates and Pricing” section. Cancellation fees may be defined as a percentage of the product cost or as a fixed fee, and may increase over a series of cut-off dates.

 

Currently, cancellation fees can only be defined based on a specific date, as opposed to being defined based on the number of days before a reservation that the order is cancelled. This is similar to how most other cancellation fees are defined in Personify. You can also manually adjust the cancellation fee when the reservation order is cancelled.

 

Cancellation fees will be allocated to the GL account defined at the product level for the cancellation fee.

To define cancellation fees:

1.    Click Define Cancellation Fees from the Define the Product task category.
The Cancellation Fees screen displays, as shown below.
Cancellation_Fees.bmp

2.    Highlight the Rate Structure and click Add Fee.

3.    Enter either the Cancellation Amount or the Cancellation Percent.

4.    Select the Currency from the drop-down.

5.    Select the Valid From date from the drop-down.

6.    If necessary, select the Valid Thru date from the drop-down.

7.    Click Save.

Screen Element

Description

Rate Code Details

Rate Structure

Table column. The Rate Structure defined in the “Defining Rates and Pricing” section.

Rate Code

Table column. The Rate Code defined in the “Defining Rates and Pricing” section.

Cancellation Fee Details

Add Fee

Button. When clicked, a row is added to the Cancellation Fees Details table and the corresponding fields are enabled to add a cancellation fee. The fee is added to a rate structure defined in the “Defining Rates and Pricing” section.

Delete Fee

Button. When clicked, the highlighted row is deleted from the table and the cancellation fee is deleted from the rate structure.

Cancellation Amount

Text box. Information can be entered in the Cancellation Amount or the Cancellation Percent field but NOT in both. At least one of these two fields must be defined to save the record even if the amount or percentage defined is zero. Enter the fixed amount that will be charged if an order is cancelled or returned. If this field is edited, Cancellation Percent field will be null.

Cancellation Percent

Text box. Information can be entered in the Cancellation Amount or the Cancellation Percent field but NOT in both. At least one of these two fields must be defined to save the record even if the amount or percentage defined is zero. Enter the percentage of the product price that will be charged for return of the product.

Currency

Drop-down. National currency for the cancellation fee. Defaults to the organization currency.

Valid From

Drop-down. Enter the date when the returned or cancellation fee will be charged.

Valid Thru

Drop-down. System-maintained field that indicates the end date of this rate. This date is set by a trigger and is calculated based on the day before the next rated defined.