Defining DCD Cancellation Fees
The Cancellation Fees screen allows you to define a date-based cancellation
policy for each of the rate structures you set up in the “Defining Rates
and Pricing” section. Fees may be defined as a percentage of the product
cost or as a fixed fee, and may change over a series of cut-off dates.
To define cancellation fees:
1. Click
Define Cancellation Fees under
the Product Definition task category.
The Cancellation Fees screen displays, as shown below.
2. Highlight
the rate structure and click Add Fee.
3. Enter
either the Cancellation Amount or
the Cancellation Percent.
4. Select
the Currency from the drop-down
menu.
5. Select
the Valid From date from the drop-down
menu.
6. If
necessary, select the Valid Thru
date from the drop-down menu.
7. Click
Save.
| Screen Element |
Description |
Rate Code Details |
| Rate Structure |
Table column. The rate structure defined in the “Defining Rates
and Pricing” section. |
| Rate Code |
Table column. The rate code defined in the “Defining Rates
and Pricing” section. |
Cancellation Fee Details |
| Add Fee |
Button. When clicked, a row is added to the Cancellation Fees
Details table and the corresponding fields are enabled to add
a cancellation fee. The fee is added to a rate structure defined
in the “Defining Rates and Pricing” section. |
| Delete Fee |
Button. When clicked, the highlighted cancellation fee is deleted
from the rate structure. |
| Cancellation Amount |
Text box. Information can be entered in the Cancellation Amount
or the Cancellation Percent field but NOT in both. At least one
of these two fields must be defined to save the record even if
the amount or percentage defined is zero. Enter the fixed amount
that will be charged if an order is cancelled or returned. If
this field is edited, Cancellation Percent field will be null. |
| Cancellation Percent |
Text box. Information can be entered in the Cancellation Amount
or the Cancellation Percent field but NOT in both. At least one
of these two fields must be defined to save the record even if
the amount or percentage defined is zero. Enter the percentage
of the product price that will be charged for return of the product.
|
| Currency |
Drop-down. The currency for the cancellation fee. Defaults
to the organization currency. |
| Valid From |
Drop-down. Enter the date when the returned or cancellation
fee will be charged. |
| Valid Thru |
Drop-down. System-maintained field that indicates the end date
of this rate. This date is set by a trigger and is calculated
based on the day before the next rated defined. |
|